Change

We are a U.S.-based company that surpasses the competition by:

  • Offering high quality services, provided by reliable, professional, and committed staff
  • Understanding that customer satisfaction and retention are the keys to success
  • Pledging to help you reach your goals and to exceed your expectations

Why choose USA BPO?

  • At USA BPO, we know that the quality of service provided by a company is directly linked to its success. It is an opportunity to connect with your customers on a personal level, and to demonstrate that you prioritize their satisfaction, which will increase customer loyalty.
    • 78% of consumers [do not make] an intended purchase because of a poor service experience (American Express)
  • We want you to attract new customers, but understand that retaining existing customers is just as crucial – this is why we invest in the best call center software and emphasize the individuality of each client.
    • On average, loyal customers are worth up to 10 times as much as their first purchase (White House Office of Consumer Affairs)
  • Defining your brand will include the accessibility, professionalism, and reliability of your staff and services. Crowdsourcing has never been more important than in the technological age, when online forums can be flooded with praise or complaints about a business.  Common complaints include excessive hold times and inefficient staff.  At USA BPO, we strive for praise and satisfaction over criticism any day.
    • 58% of Americans perform online research about the products and services that they are considering purchasing (Pew Research Center’s internet and American Life Project)
  • Consumers prefer flexibility and multichannel support when contacting a brand. An exceptional phone presence is ranked as the number one way that customers choose to contact a business—this is where we come in.  Alarmingly, consumers also feel that a phone call to a company was not helpful.  By utilizing our well-trained and professional staff and superb audio quality, we will be sure that your customers have 100% of their questions answered every time.
    • According to consumers, customer service agents failed to answer their questions 50% of the time (Harris Interactive).

Our Core Values

At USA BPO, we have a set of standards that we hold ourselves to in order to create a pleasant work environment that provides exceptional service to our clients.  These values direct us in our work, and provide a set of blueprints for our employees to follow which then carry over to the customer experience.

Encouraging success

To help our clients succeed in their businesses, we must also encourage success amongst each other.  We hold ourselves to a certain standard that ensures success on all fronts.  We strive to exceed the expectations of our clients and one another.

Meaningful communication

Effective communication from agent to client is more than just business.  We want to understand our clients in order to best assist them.  Rather than just hearing their words, we listen to their needs and react accordingly.  When speaking to clients or to each other, we expect patience, respect, and empathy.

Flexibility and resilience

In today’s age, things are rapidly changing, advancing, and evolving beyond what we could ever imagine.  Because the world is ever-changing, we must also be ready to change.  We are committed to implementing up-to-date techniques and learning to navigate the obstacles that we encounter.

Consistency

We strive to provide consistent results for our clients.  We want you to know that we have your best interest in mind, and that all of our staff are ready to dedicate themselves 100% to making your company succeed.

Honesty and Trust

Without honesty and trust, our relationships with our clients would fall flat.  We take transforming and maintaining aspects of your livelihood very seriously.

Knowledge

Knowledge about our strengths and weaknesses, about our clients, and about their businesses are all details that contribute to our success rate.  Additionally, we must keep up with the expansion of your company and any new implementations so that we can best assist you.

Respect

Respect must be earned and maintained.  Not only between our peers, but to clients and customers as well.  We will earn your respect by delivering outstanding results and continuing the success of your business.  We have a 100% customer satisfaction rate, which has led to our clients respecting the work we do as well.